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Refund policy

If you decide to change your mind about your purchase, Luminqua provides a 30-day return period, starting from the day after your product is delivered. To initiate the return process, please contact us at support@luminqua.com for a hassle-free experience.

Return Policy Conditions:

  • The item must be in its original, unused condition.
  • Manufacturer’s seals should remain intact.
  • There must be no damage caused by customer handling or use.
  • The product must be returned in its original packaging. To start your return, reach out to us at support@luminqua.com, outlining your reasons for the return, and we will provide you with a prepaid return label.

Once our logistics team receives and checks the returned item, Luminqua will process your refund within seven business days.

Steps for Returning Your Item:

  1. Check Return Eligibility: Ensure you are within the 30-day window from the date your item was delivered.
  2. Contact Customer Support: Reach out via email, phone, or through our website with your order details and return reason. We will verify your eligibility and provide return authorization and further steps.
  3. Prepare the Package: Repack the product securely in its original packaging, including all accessories and documentation. The item must remain in its unused condition.
  4. Include Return Authorization: Place the return authorization and a brief explanation of your return inside the package.
  5. Ship the Return: Use a trackable, insured shipping method to send the item. We are not responsible for lost packages.

    Address: 2543 DOIDGE AVE
    PINOLE, CA 94564

  6. Notify Us: After shipping, provide us with the tracking information so we can monitor the return and begin processing.
  7. Receive Confirmation: Once we receive and inspect the returned product, we’ll notify you about the approval of your refund.
  8. Refund Process: Refunds will be made to the original payment method within seven working days once the return is accepted.

For damaged or incorrect items, notify us at support@luminqua.com within 48 hours of receiving the delivery. You have 30 days from the date of delivery to return faulty items for a full refund or replacement, with no shipping charges.

Order Cancellation: You may cancel or modify your order free of charge before the shipping confirmation is sent. Once shipped, our return policy applies.

Lost Shipments: If your package is delayed (not received within two days after the expected delivery date), contact our customer service. We’ll investigate with the carrier, and if the package is confirmed as lost, you are eligible for a refund or replacement, based on your preference.

Refund Details: Refunds are processed once the item is received and inspected by our team. All refunds will be credited to the original payment method within seven working days after approval.

For any additional inquiries or support regarding returns or refunds, feel free to reach out to the Luminqua customer support team.

Contact Information

Online store: "Luminqua"

Company name: "PIPEDREAMZ ENT, LLC"

Address: 2543 DOIDGE AVE
PINOLE, CA 94564, United States

Phone: +16102347650

E-Mail: support@luminqua.com

Contact Hours: 10 AM to 7 PM EST, Monday to Sunday

Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

Or via our contact form on the Contact Us page